Industry: SMB FinTech / Accounting SaaS
Role: Senior Fullstack Engineer
Timeline: March-2019 - Present
Team Setup: Product Manager, 5+ Backend Engineers, 2 Frontend Engineers, QA, Support Ops
Technologies Used: React.js, Next.js, NestJS, Node.js, Laravel, MySQL, Redis, AWS, Docker
Domain Ownership: Support CRM flows, lead assignment automation, commissions lifecycle, reporting dashboards
Business Impact: Reduced manual operations, improved support response times, and increased commission processing accuracy.
Key Deliverables:
Integrated click-to-call workflows for support agents directly from the dashboard, with call metadata logging (duration, timestamp, caller details) and searchable call history.
Implemented rule-based lead assignment by source, geography, and priority to reduce manual routing overhead.
Automated commission calculations based on sales slabs, partner rules, and settlement windows; added monthly statements and reconciliation reporting.
Built scheduled settlement support (weekly/monthly) with audit-ready ledger references for finance operations.
Standardized API contracts between frontend and backend modules, introduced modular service boundaries, and improved release confidence via staged QA validation.
Led code reviews, mentored junior developers, and partnered with product/support teams to prioritize high-impact roadmap items.